Dispatcher
Kent, WA
Full Time
Service Operations
Mid Level
Insidesource DEI Statement
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.
Job Summary
The Dispatcher role is a full-time position responsible for assigning specific supervisors, leads, drivers, installers, etc. to work teams and projects based on labor estimates and project requirements.
Pay Range: $25 - $35 / hour
The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.
Job Summary
The Dispatcher role is a full-time position responsible for assigning specific supervisors, leads, drivers, installers, etc. to work teams and projects based on labor estimates and project requirements.
Essential Duties and Responsibilities Including:
- Analyze work scope and labor estimate to determine crew allocation
- Schedule and coordinate labor services by 2:00PM the prior business day
- Communicate the next day work assignments to field personnel and subcontractors by 2:00PM
- Notify Account Coordinators and Project Managers of the next day schedule modifications
- Produces route sheet for delivery staff (drivers)
- Maintain flexibility in schedule to accommodate reasonable last-minute assignments
- Adjust field staff to meet scheduled finish dates and commitments
- Account for time off requests, holidays, meetings, training, and other non-work-related labor assignments when building dispatch schedule
- Collaborate closely with Field and WHS Supervisors to ensure manpower needs are understood
- Responsible for outsourcing project work to subcontractors
- Assigns vehicles to field crews and delivery teams as necessary
- Reviews final packets submitted by Account Coordinators and Project Managers to ensure completeness, accuracy, clarity of all job information.
- Requests additional information if necessary.
- Interfaces with the field crews to ensure team is aware of schedule for the day
- Ensure that field paperwork is complete, clear and communicated to appropriate parties.
Skills, Knowledge, Experience Required
- 3+ years of job-related experience in contract furniture industry and/or logistics coordination and dispatching
- Strong computer skills: proficiency in Microsoft Outlook, Word and Excel
- Preferred knowledge of IQ Coordinator, RPC Software Core Business System or willingness to learn quickly
- Understanding of revenue and expenses
- Outstanding follow-up and follow through abilities
- Excellent written and oral communication skills
- Ability to manage time to be highly efficient
- Detail-oriented, organized and creative
- A positive, can-do attitude to handle day-to-day challenges
- Strong team-oriented work ethic
- Capacity to deal with frequently changing priorities
- Temperament to handle stress effectively; remaining calm and focused
- Ability to work on a variety of projects simultaneously in a fast-paced work environment
- Ability to interact at all levels of personnel in a professional manner and to communicate clearly and consistently
- Owns requests and accepts responsibilities for taking the appropriate action
- An appetite for continuously learning new skills and embraces continuous improvement philosophies
- Self-starter with strong focus on sustainable results
- Ability to speak Spanish is a plus
Pay Range: $25 - $35 / hour
The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.
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