Desktop Support Associate

Insidesource DEI Statement
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.” We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary
The Desktop Support Associate is responsible for delivering comprehensive technical support for Insidesource's IT systems, audiovisual equipment, and mobile devices. The ideal candidate will possess exceptional troubleshooting abilities, strong communication skills, and experience in supporting diverse technological environments. This role reports to the Director of Business Operations and Technology and involves collaboration with our managed service providers and various vendors to fulfill requests.

Essential Duties and Responsibilities:

• Provide first-line technical support for desktops, laptops, peripherals, and software applications
• Configure, install, and maintain audiovisual equipment including projectors, video conferencing systems, and digital signage
• Support mobile devices including smartphones and tablets across various operating systems (iOS, Android)
• Diagnose and resolve hardware and software issues through remote support and desk-side visits
• Set up new employee workstations and perform equipment refreshes
• Maintain inventory of IT assets and manage equipment lifecycle
• Document technical solutions and maintain knowledge base articles
• Assist with regular maintenance and software updates
• Escalate complex issues to appropriate IT teams when necessary
• Train users on basic hardware and software operations

Supervisory Responsibilities

None

Skills, Knowledge, Experience Required

• 2+ years of experience in IT desktop support or similar technical role
• Strong knowledge of Windows and Mac operating systems
• Experience supporting and troubleshooting AV equipment
• Familiarity with mobile device management (MDM) solutions
• Understanding of networking concepts and troubleshooting
• Knowledge of IT security best practices
• Excellent customer service and communication skills
• Ability to explain technical concepts to non-technical users
• Strong problem-solving and critical thinking abilities
• Technical certifications preferred (CompTIA A+, HDI, ITIL)
• Experience with ticketing systems and IT service management tools
• Knowledge of cloud applications and services (Microsoft 365, Google Workspace)
• Experience in a corporate environment
• Familiarity with remote support tools
• Must be able to travel occasionally to various company sites (San Francisco, San Jose, Concord) 

Pay Range: $25 - 32 / hour
The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.

Acknowledgement
This job description is designed to outline the essential job functions and qualifications of this position. Responsibilities may be added or removed from time to time to match the changing needs of the company.